How to Mark an Unpaid Booking as Paid

If a customer has paid for a booking that’s still marked as ‘Unpaid’, you can easily update the payment status from your Pitchbooking dashboard. This is useful for any payments made outside the system, such as by cash, card, or bank transfer.

If the customer paid via the invoice link, the system will automatically record the payment for you—no action needed.

For a Single Booking

1. Open the booking from your Daily Calendar view.

2. Click the blue ‘Record Payment’ button.

3. Choose the payment method: Bank Transfer, Cash, Card, or Not Charged.

4. Select the payment date from the calendar.

5. Click ‘Record Payment’ to save.

For Multiple Bookings

1. Head to your Bookings Table.

2. Use the filters or search bar to find the relevant booker.

3. Tick the checkboxes next to each booking you want to update.

4. Click the blue ‘Record Payment’ button at the top of the table (you might need to scroll up to see it).

5. Choose the payment method and payment date.

6. Click ‘Record Payment’.

Once saved, the booking(s) will show:

• The selected payment method and date

• The user who recorded the payment