Refund and Cancellation Options Explained

• Stripe payments are refunded automatically to the original card.

• Bank transfer, card, or cash payments must be refunded manually in the same format outside of Pitchbooking.

Partial refunds can only be processed for one booking at a time.

1. Tick the booking(s) on the left-hand side of your bookings table.

2. Click the ‘Cancel/Refund Bookings’ at the top of the screen (you may need to scroll).

• Refunded in full.

• Option to cancel the booking and make the slot available again.

• Select a cancellation reason.

• (Optional) Notify the booker via email.

• Click ‘Cancel & Refund’.

• Applies to individual bookings only.

• Enter a custom refund amount.

• Choose to cancel or just refund.

• Select a reason and (optionally) notify the booker.

• Click ‘Cancel and/or Refund’.

• Cancels the booking without issuing a refund.

• Suitable for policy breaches or rescheduling requests.

• Select ‘No Refund’, then confirm cancellation.

• Choose a reason and click ‘Cancel Without Refunding’.