Troubleshooting Common POS Payment Issues

A product is missing

- Check that Point of Sale is enabled.

- Check that the product is Active and Standalone product is set to Yes.

- Confirm the selected site and category are correct.

- If stock tracking is enabled, check the product’s stock.

A payment option is missing

- Available options depend on your venue’s configuration.

- Card On File requires a customer to be selected.

A report looks empty or incomplete

- Check the date range and selected sites, then update the report.

- Remember that unpaid POS reservations are omitted.

- If a report fails to load, try a shorter date range.

Before trying a payment again, check its status first to avoid charging the customer twice.