Managing, Monitoring and Troubleshooting Promo Codes

The Promo Codes area lets you review active and inactive codes, monitor their usage and identify why a customer may be unable to apply a discount.

To view your Promo Codes:

1. Go to the Manager Dashboard.

2. Open Finance > Promo Codes.

The Promo Codes table displays information including:

• Promo Code

• Status

• Description

• Discount amount

• Discount scope

• Usage limit and type

• Created and updated dates

Click a Promo Code to open its details.

The Promo Code details page includes:

• Usage Checked Out – Uses linked to completed bookings.

• Usage In Progress – Uses currently attached to an incomplete checkout.

• Bookings – The related booking, customer, facility, booking status, total and discount applied.

• Restricted To Users – Customers specifically selected for the Promo Code.

Use this information to confirm whether the promotion is being used as expected.

To update a Promo Code or temporarily prevent new use:

1. Open the required Promo Code.

2. Click Edit.

3. Update the details or restrictions as required.

4. Set the status to Pending if you want to prevent new applications temporarily.

5. Click Confirm.

Changing a Promo Code to Pending prevents new applications but does not remove it from historical bookings.

To delete a Promo Code:

1. Open the Promo Code.

2. Click Delete.

3. Review the confirmation message.

4. Click Delete again to confirm.

Deleting a Promo Code removes it from normal management and prevents new use. Existing bookings and usage history are not changed.

If a Promo Code cannot be applied, check the following.

Confirm that:

• The Promo Code status is Active.

• The customer is applying the code within its validity period.

• The booking date and time are eligible.

Check that:

• The correct facility or sub-facility is selected.

• The event is included, where applicable.

• The product or add-on is included, where required.

• The customer is eligible if the code is restricted to selected users.

• The basket meets any minimum booking value.

• The basket meets any minimum number of bookings.

Check whether:

• The overall usage limit has been reached.

• The customer has reached their individual usage limit.

• A Single Use code has already been used.

• A New Customer Only code is being used by a customer who has booked previously.

• Another Promo Code is already applied.

When applying a Promo Code to an existing booking, confirm that:

• Only one booking is selected.

• The booking is Confirmed.

• The payment status is Unpaid.

• It is a standard reservation or Point of Sale booking.

• All associated invoices are void.

If a Promo Code reduces the total to zero, the customer will not be asked to make a card payment.

They should complete the booking by selecting Agree and Book.

If all rules appear correct and the Promo Code still cannot be applied, contact support@pitchbooking.com.

Include the following information:

• Promo Code

• Customer

• Booking date

• Affected facility